FAQ
Q:Are you the manufacturer or trading company?
A:We are both the both,we have our own factory and office.
Q: Can you provide OEM or ODM ?
A: Yes, we offer custommade service to our clients.
You need to provide us some technical data such as dimension and mark
Q: Can item be printed our own logo?
A:Yes, You just need to send us your the source file of logo.
Q:Do you provide samples ? is it free or extra ?
A:We will charge you on the sample fee as less as we can, even sometimes a free sample is possible. However, you have to pay us the cost of courier by express like: DHL, TNT, UPS and FEDEX.
Q:What is your terms of payment ?
A:Alibaba Escrow is the first option and priority for the payment.,We can also accept the payment viaT/T,Western Union.
Q:How can I track my order?
A:We mainly use EMS and China post registered Air Mail for low quantity order.
DHL, UPS, SF Express for big quantity one.
Later the tracking No. will be sent you after shipping,
you can check them on official express website. on.
Q:How should I do, if items are broken?
A:Except man-made mistakes, we will exchange the defective with a brand new one
within 7 days after you get our products
Q:Which Shipment way is available?
A:By sea to your nearest port,by air to your nearest airport,by international express (DHL,UPS,FEDEX,TNT,EMS,etc)to your door.
Q:Which Payment way is workable?
A: Escrow,Western Union, MoneyGram,PayPal(only some products),T/T (30%deposit, 70% before shipment after presentation of ready cargo)
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